What Excel function should Randy use to indicate active customer complaints?

Using the IF function is an effective choice for indicating active customer complaints because it allows users to evaluate a condition and return different values based on whether that condition is true or false. In the scenario of managing customer complaints, Randy can set up a formula that checks each complaint's status (for example, whether it's active or resolved) and returns a specific value like "Active" or "Resolved" accordingly.

The versatility of the IF function makes it suitable for generating outcomes based on varying criteria, providing a clear and customizable way to display the status of customer complaints. This allows Randy to maintain better oversight of customer service issues, aiding in timely resolutions.

Using alternatives such as COUNTIF or SUMIF would be more appropriate for counting or summing values based on specific conditions but would not allow for the same level of direct status evaluation as the IF function. Similarly, the ISERROR function is focused on error detection and handling, which isn't specifically geared towards indicating the active status of customer complaints.